FAQ
Frequently asked questions
How KleioBase turns your records into a connected family archive, what it can read, and how your data stays yours.
- What is KleioBase?
- KleioBase is an AI research companion that turns scattered historical records into a single, connected family archive. It is not a generic transcription tool: reading and translating a document is only the first step. As you add records - birth and marriage certificates, census pages, letters, handwritten documents - KleioBase links every person, date, and place across all of them into unified profiles, surfaces likely duplicates and research gaps, and lets you question your whole archive through a built-in research companion. The connected knowledge base it builds, not the transcription, is the point. It is built for serious family-history researchers and needs no technical skill.
- What kinds of documents can I upload?
- Scans or photos of historical records such as birth, marriage, and death certificates, census pages, immigration and naturalization papers, church and vital records, and letters. You upload an image and KleioBase processes it into a structured record with a transcription, a translation, and extracted people and events.
- What languages and handwriting can KleioBase read?
- KleioBase reads handwritten and printed records across a wide range of languages and historical scripts, including old cursive, and translates them into English. Accuracy is highest on legible documents; faded or damaged scans are harder, which is why you always review the result before saving it.
- How accurate is the transcription and translation?
- The AI produces high-quality transcriptions and translations, but it is not perfect, particularly on faded, damaged, or unusual handwriting. Every result is shown to you for review so you can correct anything before it becomes part of your tree.
- Can I review and correct what the AI extracts?
- Yes. Nothing is added to your knowledge base until you confirm it. You can edit the transcription, the translation, and every extracted person, date, and place during review, then confirm to create or update profiles.
- Can I import an existing family tree?
- Yes. You can import a GEDCOM file from another genealogy app under Settings, Import / Export. KleioBase shows you a preview - the detected version, counts of people and families, and a capacity check against your plan - and nothing is added until you confirm. GEDCOM import requires the Researcher plan or above.
- Can I export my data, and in what format?
- Yes. On every plan you can export your tree as a GEDCOM file (GEDCOM 7 or the widely supported 5.5.1), with or without your record images. You can also download a full archive of your entire account - records, images, people, relationships, duplicate matches, and Research Companion conversations - at any time.
- Who owns the records and data I upload?
- You do. Your records and family data remain yours, and KleioBase keeps them portable so you can export your tree as GEDCOM or download a complete copy of your account whenever you want.
- How is my data kept private?
- Your knowledge base is private to your account, and KleioBase does not sell your personal information. For full details on how your data is stored and handled, see our Privacy Policy.
- Can I delete my data or account?
- Yes. Under Settings, Account & Preferences you can clear all of your knowledge-base data or permanently delete your whole account. Deleting your account is permanent and cancels your subscription.
- Is there a free plan?
- Yes. New accounts start on the free Explorer plan with no card required, which lets you process up to 10 records each month. Paid plans raise the limits and unlock features like GEDCOM import; see the Pricing page for current details.
- What is the Research Companion?
- The Research Companion is an AI assistant inside KleioBase that answers questions about your own data - who appears in which records, what is missing, and where to look next - with live access to your knowledge base.
- How does KleioBase find duplicate people?
- As you confirm records, KleioBase compares the people across them and suggests likely duplicates - the same ancestor recorded under different spellings or in different documents - which you can review and merge into a single profile.
- How do I get started?
- Create a free account, upload your first document, let the AI process it, review the result, and confirm it. A short guided tour walks you through the upload-to-knowledge-base workflow the first time you sign in.